Your feedback is very important to us! Epoch Counseling Center strives to ensure quality care and to continually improve the services we provide. We understand that consumer feedback is a vital part of that process. Thank you for taking the time to share your experience with us.
We have created three satisfaction surveys to evaluate client satisfaction with various aspects of the treatment process. Please select and complete the survey that fits with your stage of treatment. If you would prefer to complete the survey on paper, you may request a copy from your counselor or an administrative staff member.
Admission Satisfaction Survey
Complete this survey if you have recently completed an initial Evaluation or Intake and are new to Epoch or recently re-admitted to our program. The purpose of this survey is to collect information specifically related to our evaluation and admission process.
Treatment Satisfaction Survey
Complete this survey if you are an active client at Epoch and have been in treatment for 60 days or more. This survey should be completed along with every treatment plan review during your treatment. The purpose of this survey is to collect information specifically related to your counseling experience at midpoints throughout your treatment.
Overall Satisfaction Survey
Complete this survey if you have recently completed treatment successfully at Epoch. You may also complete this survey if you left treatment for any reason before completing our program. The purpose of this survey is to collect information reflective of your overall experience after leaving Epoch.
Community Stakeholder Feedback
Click here to complete the Community Stakeholder Survey
If you are not currently a client at Epoch or would like to provide general feedback (i.e. suggestions, complaints, compliments, etc.), please send us an e-mail by selecting the link below.
If you wish to be contacted regarding your feedback, please mention that in your e-mail and include a phone number for which to contact you. We review e-mails on a weekly basis and will respond to any requests for follow-up as soon as possible. If you require immediate assistance, please contact our office by phone during normal business hours.
Epoch Counseling Center
Eastpoint Office Park
1107 North Point Blvd. Suite 205
Baltimore, MD 21224
Hours: Monday-Thursday 9:00 am-8:30 pm